Welcome to the Spinit Casino FAQ Section

At Spinit Casino NZ, we want to make sure that your gaming experience is as smooth and enjoyable as possible. We understand that players often have questions about account management, deposits and withdrawals, bonuses, security, and other important topics.

This FAQ section has been created to provide clear and helpful answers to some of the most common questions asked by our players. Whether you are new to Spinit Casino or an experienced player, you will find useful information here. If you can’t find the answer you’re looking for, our customer support team is available 24/7 to assist you.

Frequently Asked Questions

How do I verify my account, and why is it necessary?

To ensure the security of all players and comply with regulations, account verification is required before making withdrawals. You will need to submit a copy of your ID or passport, proof of address (such as a recent utility bill or bank statement), and proof of payment method used for deposits. This process usually takes 24-48 hours, but it can be completed faster if your documents are clear and valid. You can upload the documents directly in the “My Account” section or send them to our support team.

What payment methods are available for deposits and withdrawals?

Spinit Casino NZ supports a variety of secure payment methods, including Visa, Mastercard, Skrill, Neteller, Paysafecard, ecoPayz, and cryptocurrencies like Bitcoin and Ethereum. Deposits are processed instantly, while withdrawals may take anywhere from a few hours to several business days, depending on the chosen method. Always check the cashier section for the latest payment options and processing times.

What should I do if my deposit hasn’t been credited to my account?

Deposits are usually processed instantly, but if your funds haven’t appeared in your account within a few minutes, try the following:
Check your bank or e-wallet statement to confirm the transaction was successful
Refresh your account balance or log out and back in
If you used cryptocurrency, check the blockchain confirmation status
Contact our customer support team with your transaction details, and we will investigate the issue

How do wagering requirements work for bonuses?

Wagering requirements indicate how many times you must bet a bonus amount before you can withdraw winnings. For example, if you receive a $100 bonus with a 40x wagering requirement, you must place bets totaling $4,000 before cashing out. Always check the bonus terms and conditions, as some games contribute differently to wagering. Slots usually contribute 100%, while table games and live casino games may contribute less.

Can I cancel a bonus if I don’t want to meet the wagering requirements?

Yes, you can cancel an active bonus before meeting the wagering requirements. Go to the “Bonuses” section in your account and select “Forfeit Bonus.” If you have already started using the bonus, you may lose any winnings associated with it. If you need assistance, contact our support team, and they will help you cancel it.

Is Spinit Casino NZ licensed and safe to play at?

Yes, Spinit Casino NZ is fully licensed and regulated, ensuring a safe and fair gaming environment. We use SSL encryption to protect your data and offer games from trusted providers like NetEnt, Microgaming, Evolution Gaming, and Play’n GO. All our games use Random Number Generators (RNGs) to ensure fair play.

Can I set deposit limits to control my gambling?

Yes, responsible gaming is a priority at Spinit Casino NZ. You can set daily, weekly, or monthly deposit limits in the “Responsible Gambling” section of your account. Once a limit is set, it cannot be increased immediately to ensure responsible gaming. If you need additional support, you can activate a cooling-off period or self-exclusion from gambling for a specified period.

Can I play games at Spinit Casino for free?

Yes, most slot games at Spinit Casino NZ offer a demo mode, allowing you to try them for free before wagering real money. However, live casino games and progressive jackpot slots require real-money bets. Demo mode is a great way to explore new games and develop strategies before playing with real funds.

Can I access Spinit Casino NZ on my mobile device?

Absolutely! Spinit Casino NZ is fully mobile-optimized, allowing you to play directly from your smartphone or tablet. Our website works seamlessly on iOS and Android devices without needing to download an app. You can enjoy all the same features, including deposits, withdrawals, and live casino games, from your mobile browser.

What happens if a game crashes while I’m playing?

If a game crashes during play, don’t worry—your progress is usually saved automatically. When you reopen the game, it should resume from where you left off. If you were in the middle of a bonus round or free spins, your winnings should be credited correctly once the game is relaunched. If you experience any issues, contact our support team with the game name and time of the incident.

We hope this FAQ section has answered your most important questions about playing at Spinit Casino NZ. If you need further assistance, our customer support team is available 24/7 via live chat, email, or phone.

Enjoy your time at Spinit Casino, and best of luck at the tables!